1. Introduction

At Prepfolio, we aim to provide high-quality PDF notes, practice questions, and audio lessons to help students learn effectively. Please read this Refund & Cancellation Policy carefully before making any purchase on our platform.

2. Digital Product Nature

All products and materials available on Prepfolio are digital in nature. Once a course or content has been purchased and accessed (viewed, downloaded, or listened to), it is considered delivered and non-refundable.

Users are therefore advised to review course details, previews, and descriptions carefully before purchasing.

3. No Refund After Access

Since the content is instantly accessible after payment:

• We do not provide refunds, returns, or exchanges once access to the course or content is granted.
• Refund requests for reasons such as “I didn’t like the content,” “purchased by mistake,” or “changed my mind” will not be accepted.

4. Refunds for Payment Issues

Refunds are only applicable in the following limited cases:

• Duplicate or accidental payment (charged twice for the same course).
• Payment deducted but access not granted due to a technical error on our side.

In such cases, please contact our support team within 24–48 hours of the transaction with your payment receipt and transaction ID. After verification, refunds will be processed within 7–10 business days to your original payment method.

5. Cancellations

Since digital products are delivered instantly, course purchases cannot be canceled once payment is completed.

Users can choose to stop using the platform at any time, but this does not qualify for a refund.

6. Payment Gateway (Razorpay)

All payments are securely processed through Razorpay. In case of any payment failure, delay, or transaction issue, you may also refer to Razorpay’s dispute policy or contact their support at https://razorpay.com/support/.

Prepfolio does not store or manage your card/bank details — all sensitive information is handled securely by Razorpay.

7. User Responsibility

Before purchasing any course or material, users are advised to:

• Carefully read the course description, preview the content (if available), and confirm compatibility with their device.
• Ensure that their internet connection and device support digital content access.
• Provide accurate payment details and email ID during checkout to ensure smooth delivery of purchased content.

8. Contact for Refund Queries

If you believe you are eligible for a refund under this policy, please contact us at:

📧 Email: ansarimdali010@gmail.com

🕓 Response Time: Within 2 business days

💬 Refund Processing Time (if approved): 7–10 business days

9. Policy Updates

Prepfolio reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be reflected on this page with a new “Effective Date.”